Archived posting to the Leica Users Group, 2000/07/08

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Subject: Re: [Leica] Leica initial quality story
From: Pitak Chenkosol <pitakc@ee.pdx.edu>
Date: Sat, 8 Jul 2000 09:43:51 -0700 (PDT)

There is a good reason why it takes so long for the Leica's Service Department
to finish the repair. Call them and ask that how many repair person they have. 
Ask again that how many they used to have.

You'll be in for a surprise.

Pitak


> 
> If the item is under warranty, and it is going to take more than a month, 
> they should give you a new one, period.  This does not bode well for 
> corporate Leica in my book.
> 
> ----------
> 
> Chris,
> I have a horror story about a lens too...a Summilix 35 ASPH that had a very
> strange focus problem and has been at Solms since January 2000, with no end
> in sight.  See the list archives.  Leica NJ advised that it would not be
> unusual for such a repair to take 6-9 months.
> 
> --Jim
> 
>