Archived posting to the Leica Users Group, 2000/10/05
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Count yourself lucky if you get a response to your e mail. Sometimes they are ignored as well as voice mail. I have even sent letters that were not responded to or not understood. Overall it is a frustrating experience. This is why when I learned about Sherry Krauter, I started to use her. She is good, she is responsive, turnaround time is reasonable as well as cost and more importantly, she cares. No one likes to be ignored or made to fell unimportant. Dante Stella wrote: > When I asked about an M6 baseplate, it only took a month for them to get back to me. Maybe they want you to come to New Jersey and hang out near the service office, the same way you'd attend a Delphic oracle. > > I wonder why they don't answer those emails sooner - parts must be a big business for them, since a baseplate (if I remember) was $264. > > On Wednesday, October 4, 2000, at 07:32 PM, Marc James Small wrote: > > At 03:56 PM 10/4/2000 -0700, Jim Brick wrote: > >Pick up the phone and call Leica (201) 767-7500 and ask for parts. They > >will either sell or send free an M6 manual. > > A lot of folks, myself include, are telephone-phobic. Leica ought to > answer their e-mails. > > Marc > > msmall@roanoke.infi.net FAX: +540/343-7315 > Cha robh bas fir gun ghras fir!