RE: [Leica] Dust in New Lenses

[Tom.Henson@bakerbotts.com]

I won't complain. I actually talked with Ms. Olesin at Leica this afternoon
and they have agreed to replace the 100mm for sure. She said the other two
lenses are in the shop and she will call me tomorrow with an answer as to
whether they will replace or repair.  I took the opportunity again to voice
my displeasure of the quality and told her I felt replacement was the right
thing to do. She said that they had to first justify this before they can
ship. I guess they are getting tighter on no questions asked replacements.

- -----Original Message-----
From: Mark Rabiner [mailto:mark@rabiner.cncoffice.com]
Sent: Wednesday, March 28, 2001 2:54 PM
To: leica-users@mejac.palo-alto.ca.us
Subject: Re: [Leica] Dust in New Lenses


><Snip> 
> > all three lenses directly back to Leica in NJ. I also sent a complaint
by
> > e-mail to the customer service person a Ms. Olesin in NJ, and to Horst
> > Braun in Germany. Ms. Olesin called me a couple of days ago and said
that
> > Germany had forwarded my complaint to her. I told her that I was
shipping
> > back all three lenses and that I was very unhappy with the quality. She
> > said that when they arrive they will inspect them and let me know.
Should
> > I expect Leica to send me all new lenses? Does anyone out there feel I
am
> > being unreasonable considering the amount of money they cost? It would
> > help my position with them if I knew of other experiences like this and
> > what Leica did in their case.
> >
> > Tom Henson - Houston
> >
> 
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I have folded, spindled and mutilated this message.
Is that OK?
Hitting the send button.
hope i don't land in jail.

mark rabiner