Archived posting to the Leica Users Group, 2002/03/02
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From the archives:
> From: Henry Ting <henryting10@yahoo.com>
>
> Can someone definitively answer U.S. Leica's position
> in honoring "international warranty"?
> It seems to me the literature that comes from Leica
> for international warranty states that Leica provide
> 2-year warranty and will replace or repair should the
> equipment requires. It seems to me Leica AG says so
> and yet Leica U.S. says no.
> So where do we stand.
>
- ----------
From: "Sal DiMarco,Jr." <sdmp007@pressroom.com>
Reply-To: leica-users@mejac.palo-alto.ca.us
Date: Mon, 10 Jul 2000 10:40:59 -0400
To: <leica@topica.com>
Cc: <leica-users@mejac.palo-alto.ca.us>
Subject: [Leica] Gray Market
Luggers & Leggers,
Recently, much had been said, about grey market buying and
warranties....
Well, I ran in to Ray Tomaselli, VP of Leica Camera Inc., who oversees
the
repair department, at an opening at the Leica Gallery in New York City and I
asked how they handled these matters.
He said when they receive a piece of equipment which was NOT imported
into the USA by them, but arrives with a properly stamped international
warranty card. They e-mail the Leica franchise holder in the country of
origin to check if it is valid, and if it is, they repair the item for the
customer without charge. Just, as Ray said, he would expect them to warranty
repair an properly registered piece of their Leica/ Minox gear. This
equipment, he
doesn't consider "grey." Anything purchased from an authorised Leica dealer
with the Leica world-wide system is NOT grey.
If, however, something comes in without proper documentation, and is
truly "grey," the customer is charged the normal repair rates.
I mentioned some USA dealers, also, sell grey. Ray said all Leica
products imported by Leica Camera Inc. carry a Mylar sticker on the box
saying "Officially Distributed by Leica Camera Inc."
Please note, they will repair grey equipment, unlike Nikon USA who
simply
refuse to handle grey market stuff, and Mamiya USA who owns the trade name
and can have US Customs confiscate the item as an illegal import.
I hope this clears up some of the confusion.
Happy Snaps,
Sal DiMarco, Jr.
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