Archived posting to the Leica Users Group, 2003/01/28

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Subject: RE: [Leica] Focus Camera
From: "Kit McChesney | Acmefoto" <kitmc@acmefoto.com>
Date: Tue, 28 Jan 2003 14:15:09 -0700

Yes, it is all very honorable, and there is nothing wrong with being
honorable! Thank you!

If you do have the low-down on a dealership, and find it doesn't measure up,
then fine. It sounds as if folks have had problems in the past, and that
they're documented online. Bad customer service speaks for itself.

I guess my point questions the assumption that because a dealer advertises
as an authorized Leica dealership but doesn't carry the full Leica line that
the dealership is somehow behaving unethically or incorrectly. I certainly
hope that it is more than obvious that this isn't so.

I also like to think that Leica users possess an above-average degree of the
logic gene, and would be able to avoid throwing babies out with bath water!
;-)

KM

- -----Original Message-----
From: owner-leica-users@mejac.palo-alto.ca.us
[mailto:owner-leica-users@mejac.palo-alto.ca.us]On Behalf Of Martin
Howard
Sent: Tuesday, January 28, 2003 1:28 PM
To: leica-users@mejac.palo-alto.ca.us
Subject: Re: [Leica] Focus Camera


Kit McChesney | Acmefoto wrote:

> That said, and with all due respect, you can surely choose to believe
> that
> someone is being "weasly" if you like. You can certainly jump to all
> sorts
> of conclusions if you like based on all sorts of preconceived notions
> and
> biased assumptions about an individual's, or a dealer's, or a
> manufacturer's, or anyone's, motivations. You certainly have that
> prerogative. Some see the glass as half-full, others half-empty. I
> thoroughly enjoy being an optimist. I also am more than happy to give
> someone the benefit of the doubt. Even if he's a weasel! ;-)

While this is all very good and honourable, I think we've established
through independent means (first hand reports from others) that Focus
Camera leaves something to be desired with regard to customer service
and the veracity of their statements regarding what they do and do not
have in stock.

However, for the potential customer, there is a very useful resource
over at photo.net called neighbour-to-neighbour.  It's a repository of
comments from past customers to lots of different sellers.

	http://www.photo.net/neighbor/opc.tcl?category_id=0

This is what they have to say about Focus Camera:

	http://www.photo.net/neighbor/search?query_string=focus+camera

M.

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Replies: Reply from Bill Satterfield <cwsat@istate.net> (Re: [Leica] Focus Camera)