Archived posting to the Leica Users Group, 2003/03/20
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]> Richard F. Man wrote: > >>There is this non-customer who has been pestering me all week, and >>I kept telling him he is trying to do things that are not meant to >>be for our products. > >There are instructions for using custom paper sizes in the Canon >i950 User Guide supplied on the CD-ROM with the printer when you buy >it. There are instructions on the Apple Support web site for >defining and using custom paper sizes. Custom paper sizes are a >built-in property of the Mac OS X operating system, and a standard >part of the "Print..." dialog box that you are presented with when >you select this from any programs "File" menu. > >As a result, I believe I'm justified in thinking that is a "thing >meant for the product". This is not some strange, obscure, >esoteric, odd-ball, off-the-wall, undocumented, special-glue feature >that I'm trying to put together out of chewing gum and some leftover >plastic straws. > >What *really* pisses me off about this tech guy, though, (and many >other tech support organizations) is that I present myself as >someone who *has* done their background work. I have put in an hour >of work isolating the problem to the printer driver. I have checked >all available documentation and I am following the recommended >procedures in that documentations. This was communicated to him at >the start of our conversation, to put him into the picture. > >And I still get treated like a monkey with a banana by some twit who >just can't be bothered to check into the problem. > >He never actually said "you cannot print on non-standard sized paper >with the i950" or "Canon printers don't support non-standard paper >sizes" He just adamantly maintained that since the printer works on >predefined sizes of paper, there was nothing wrong with it. And he >said in such a manner that suggested I was as dumb as a rotted >floorboard for even calling tech support in the first place. > >Nevermind that his claims was completely outside the scope of my problem. I'd have been all over his supervisor like a cheap suit. I don't tolerate that sort of rubbish any longer...run me around twice, and I'm pushing it up the food chain to his boss, then HIS boss, ad nauseum... - -- - -- Craig Zeni - REPLY TO -->> clzeni at mindspring dot com http://www.trainweb.org/zeniphotos/zenihome.html http://www.mindspring.com/~clzeni/index.html "Bother", said Pooh, as he chambered another round... - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html