Re: [Leica] Why you shouldn't buy a Canon printer

[Martin Howard <mvhoward@mac.com>]

  Richard F. Man wrote:

> There is this non-customer who has been pestering me all week, and I 
> kept telling him he is trying to do things that are not meant to be 
> for our products.

There are instructions for using custom paper sizes in the Canon i950 
User Guide supplied on the CD-ROM with the printer when you buy it.  
There are instructions on the Apple Support web site for defining and 
using custom paper sizes.  Custom paper sizes are a built-in property 
of the Mac OS X operating system, and a standard part of the "Print..." 
dialog box that you are presented with when you select this from any 
programs "File" menu.

As a result, I believe I'm justified in thinking that is a "thing meant 
for the product".  This is not some strange, obscure, esoteric, 
odd-ball, off-the-wall, undocumented, special-glue feature that I'm 
trying to put together out of chewing gum and some leftover plastic 
straws.

What *really* pisses me off about this tech guy, though, (and many 
other tech support organizations) is that I present myself as someone 
who *has* done their background work.  I have put in an hour of work 
isolating the problem to the printer driver.  I have checked all 
available documentation and I am following the recommended procedures 
in that documentations.  This was communicated to him at the start of 
our conversation, to put him into the picture.

And I still get treated like a monkey with a banana by some twit who 
just can't be bothered to check into the problem.

He never actually said "you cannot print on non-standard sized paper 
with the i950" or "Canon printers don't support non-standard paper 
sizes"  He just adamantly maintained that since the printer works on 
predefined sizes of paper, there was nothing wrong with it.  And he 
said in such a manner that suggested I was as dumb as a rotted 
floorboard for even calling tech support in the first place.

Nevermind that his claims was completely outside the scope of my 
problem.

M.

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