Archived posting to the Leica Users Group, 2003/07/25

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Subject: Re: [Leica] Leica USA no longer selling repair parts
From: Douglas Herr <telyt@earthlink.net>
Date: Fri, 25 Jul 2003 15:16:39 -0700 (PDT)

Gary Williams <nasmformyzombie@mindspring.com> wrote:

> This is not about loss of revenue vs. catering to a customer 
> base.  If Leica wants to support an antique product for "x" 
> number of years and continues to sell spare parts to 
> individuals that it no longer produces for said product
> then Leica's ability to support these products is compromised.

At this time we don't know what Leica's motivation for this new policy is.  It seems to reduce my service and repair options because the turnaround and cost of Leica service compares unfavorably with service from DAG and Sherry.

Doug Herr
Birdman of Sacramento
http://www.wildlightphoto.com
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Replies: Reply from "Gary Williams" <nasmformyzombie@mindspring.com> (Re: [Leica] Leica USA no longer selling repair parts)