Archived posting to the Leica Users Group, 2005/03/17
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Nikon USA will service their products if you have a bill & the warranty card proving that it was bought from an authorised dealer anywhere in the world. They refuse to touch only grey market purchases. Nikon Singapore, on the other hand, repair anything. However Nikon's warranty for digital products is that it is only valid in the country of purchase, irrespective of where you buy it. Most of the trouble is caused by buyers not understanding the warranties, and then screaming blue murder when things go wrong. Cheers Jayanand Govindaraj Chennai, India ----- Original Message ----- From: "F?lix L?pez de Maturana" <FELIXMATURANA@telefonica.net> To: <lug@leica-users.org> Sent: Thursday, March 17, 2005 7:59 PM Subject: [Leica] Re:Gray market > >Nikon U.S.A. official policy on gray market merchandise is that they >>will not touch it. Not under warranty, not paid after warranty service. >>You can of course send it to the country it was officially imported >>into, and of course there are thousands of independent repair facilities >>that will fix for fee. > > Don > > This is a right manner for preventing grey imports defending his business > and forcing a own coverage as -for instance- BH does. But just think I've > got here in Spain a new Nikon D2H and I'm going to New York for two years. > There I get a camera failure under my Spanish warranty. Have I sending > back the camera to Spain for service? Absurd. My personal opinion is that > a camera rightly acquired must be serviced by brand representative > everywhere. But...and this is a great but a camera bought in USA or Hong > Kong may have a minor price of 30% or more and with the WEB it's truly > easy buying outside. Really transport fees and import taxes are leveling > this but nevertheless there are true bargains. Some years ago I was > wandering buying at New York a big tele like a 400mm 2,8. The difference > in price covered the plane ticket and three days at Waldorf Astoria -in > special weekends offers that is when I use to stay in this old and nice > hotel-. I think that right now there are not such a big difference. > Otherwise in the last fifty years I have only one time lens problem -and I > use a lot of lenses- when a 15mm 2.8 Canon fish eye -a truly nice lens- > had the diaphragm blades stuck. No problem with Canon however the lens was > not bought in Spain. This is the right policy IMHO. > > Regards > > Felix > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information >