Archived posting to the Leica Users Group, 2006/05/26
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]David Rodgers wrote: >I can't understand why it takes Leica so long to repair a camera. It >really doesn't matter what the problem is. You'd think they could build >a new one in a day or two. > >I sent a camera into Nikon recently for repair and it took two weeks. I >thought that was a long time. > >Older cameras I can understand. But cameras still in production? It >doesn't make sense to me. It is a function of two things... the size of the repair department and the number of units coming in. If the number of technicians is relatively small in relation to the number of items coming in for repair, service will be slow, but the department will be profitable. If the number of techs is large in relation to the number of units coming in for repair, turnaround will be good, but profits will either [a] suffer or [b] be non-existent. This is a problem faced by every service manager for products of every kind. --- David Young, Logan Lake, CANADA Personal Web-site at: http://www3.telus.net/~telyt Limited Edition Prints at: http://www3.telus.net/~telyt/prints.htm Leica Reflex Forum web-page: http://www3.telus.net/~telyt/lrflex.htm