Archived posting to the Leica Users Group, 2007/04/03
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]4 weeks the longest for me with NJ. But most are back in 3 weeks. -------------- Original message from Dave Mason <leica@dmason.net>: -------------- > Brian Reid writes: > > >> I would think that Leica, having a smaller base of customers (& a > >> higher pricetag) would have at least as good customer service. > > > > You'd think. Alas, Leica USA has the worst customer service of any > > company I have ever encountered. Even superstars like Tina get > > 6-week turnaround, and ordinary mortals get 12 weeks or more. > > > > I've only sent one lens, one time to Leica USA - it took about three > months for them to do their thing - but that wouldn't have been so bad > if they had actually given me ANY communication. I was starting to > worry that the lens had been lost in shipping, lost in the Leica > office, stolen, who knows. I called many times to ONLY get voice > mail. Never got a return call at all, never any indication that they > even knew about my lens besides the very slow arriving initial cost > estimate. All it would have taken for me to be happy was one simple > email giving me some sort of time-line... and assuring me of its > safety. I am not convinced Leica USA knows about email yet. > > Now, I go to Sherry. > > > Dave > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information