Archived posting to the Leica Users Group, 2010/07/12
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Spencer, I agree. It was an unacceptable response and I tried my best to convey this without screaming at the poor tech support guy who was probably many many many time zones away. <double sigh> --Bob ==On Mon, Jul 12, 2010 at 7:18 PM, Spencer Cheng <spencer at aotera.org> wrote: > This would be totally unacceptable response if I were the one calling. > They should give you a specific bug report they are tracking this problem > with. > > If someone asks me, about some S/W I wrote, if something that should work > or not, and it doesn't work consistently, it's a major problem for me > because "sometimes" is the worst answer possible. It's worse than if > something is busted because then I can fix it. > > The answer should either "we support this but it is currently borked. Here > is the issue number we are tracking by" or "We have never officially > supported this feature. It worked by accident until now. Sorry" > > If this is something that Adobe specifically advertises, I would write to > the CEO. False advertising and all that nasty stuff. > > It's not as if this is free or cheap S/W. You guys paid a lot of money for > this crapware. Would you accept an expensive camera that sometimes work > and the manufacturer says too bad it only work 80% of the time? $10 camera > marked "as is" from a yardsale, sure. > > [Yes, this is a pet peeve. Ever increasing level of S/W mediocrity due to > horrible (and unnecessary) complexity over the last 25 years and people > are conditioned to accept this mediocrity and pay happily through the > nose. Come to think of it, since the advent of the PC and that unamed > company based in Redmond.] > > Regards, > Spencer >