Archived posting to the Leica Users Group, 2010/07/30
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Vick it is because you and lots of other people have heard of it on the internet that Stefan Daniel has made this personal statement on the L Camera Forum. He had actually made a comment there on this back in November when a few of these reports surfaced. It's a tough life, to be a product company, indeed! I think that they've been smart and honest and shown that they do listen to their customers too. Cheers Geoff http://www.pbase.com/hoppyman On 31 July 2010 10:36, Vick Ko <vick.ko at sympatico.ca> wrote: > Interesting that they released an official statement. I've heard of this > on the internet for a few months. > > It's a tough life, to be a product company. > > > ...Vick > > > > > On 7/30/2010 8:12 PM, Geoff Hopkinson wrote: > >> For anyone interested, this statement has been released by Leica Camera >> to >> inform customers. >> >> ................................................................. >> Dear M9 Users, >> >> Please let me update you on the broken cover glass situation. We at Leica >> are aware of the issue and the current reported isolated instances are a >> very low proportion of the cameras delivered. >> Our colleagues both in R&D and QA are investigating and have not yet >> determined a root cause, nor it was possible to provoke a sensor to crack >> in >> our labs (temperature shock, heat, cold, humidity, mechanical bending >> etc.). >> >> Cameras found to have this fault are having the sensor assembly replaced >> as >> a priority (free of charge of course) and our Customer Service will >> complete >> the repair in the shortest delays possible. >> >> With my best regards, >> >> Stefan Daniel, Leica Camera AG >> >> ................................................................................... >> Cheers >> Geoff >> http://www.pbase.com/hoppyman >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information >> >> >> >> > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information >