Archived posting to the Leica Users Group, 2013/01/26

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Subject: [Leica] finally got my R9/DMR back-yesterday
From: photo at frozenlight.eu (Nathan Wajsman)
Date: Sat, 26 Jan 2013 09:52:47 +0100
References: <CD2901EE.4416%mark@rabinergroup.com>

Maybe a lot have needed repairs, sucking up the supply of spare parts?

Cheers,
Nathan

Nathan Wajsman
Alicante, Spain
http://www.frozenlight.eu
http://www.greatpix.eu
PICTURE OF THE WEEK: http://www.fotocycle.dk/paws
Blog: http://nathansmusings.wordpress.com/

YNWA









On Jan 26, 2013, at 9:45 AM, Mark Rabiner wrote:

> Parts scarce on an M9 sounds odd to me. Isn't the camera still being made?
> And if not didn't they stop making them the day before yesterday?
> 
> 
> On 1/26/13 3:31 AM, "Alastair Firkin" <afirkin at afirkin.com> wrote:
> 
>> Hi Jim,
>> I already replied to this and it may come yet, but the send function did
>> seem faulty.
>> 
>> I'm sorry to hear your DMR is dead. Mine is in Solms being 'fixed'. I was
>> sorta warned not to send it. The Leica customer service person told me
>> that they are happy to clean adjust and fix mechanicals, but there are no
>> spare electronic parts, and since 99% of the thing is electronic she was
>> dubious. However when on her suggestion I cleaned the contacts and it
>> started working albeit a bit 'shaky' I decided to send it with the
>> attached R9, whose light meter was also a bit dicky. The exposures worked,
>> but the display was odd.
>> 
>> The returned quote was reasonably detailed in what they would 'fix' adjust
>> and clean. The R9 was $900 to CLA, and fix the lightmeter and some
>> switches including the main switch, which in retrospect was a bit
>> unreliable recently, clean all the optics adjust etc. A lot of dough for
>> an R9 I suppose. The DMR was exchange function knob, adjust and check
>> function to camera. Setting knob complete. Cost $0. The caveat was there
>> is no warranty on the DMR but there is a 12 month warranty on the parts
>> and work on the R9. I'll get it fixed and then flog it one way or another
>> ;-)
>> 
>> My M9 is also over there: sort of a catch up with CLA's. Its parts are
>> also a bit scarce, and I've been warned the repair will be delayed.
>> 
>> Overall, I'm pretty happy with the communication. Its not great, but I do
>> find dealing directly with the customer service people seems to help: they
>> speak better english I suspect.
>> 
>> On the up side, Leica are to open here in Australia as Leica Australia,
>> with a technician being trained in Solms at the moment from Melbourne, so
>> we may not have to ship so much back to Germany in the future.
>> 
>> Cheers
>> 
>> Alastair



Replies: Reply from jayanand at gmail.com (Jayanand Govindaraj) ([Leica] finally got my R9/DMR back-yesterday)
In reply to: Message from mark at rabinergroup.com (Mark Rabiner) ([Leica] finally got my R9/DMR back-yesterday)