Archived posting to the Leica Users Group, 2015/08/07
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Wait a minute, guys. Before you condemn, give them a chance to make it right. It doesn't matter what they call the department as long as they get the job done. We'll hear how it turns out, I am sure. Aram Aram Langhans (Semi) Retired Science Teacher & Unemployed photographer ? ?The Human Genome Project has proved Darwin more right than Darwin himself would ever have dared dream.??? James D. Watson -----Original Message----- From: Douglas Sharp [mailto:douglas.sharp at gmx.de] Sent: Friday, August 07, 2015 9:12 AM To: Leica Users Group Subject: Re: [Leica] Minor additional woe AFAIK Marketing is now the top level and covers customer relations, repairs, returns, complaints and technical matters. Cheers Douglas On 07.08.2015 18:10, Adam Bridge wrote: > Wait a moment here. Your support call was forward to MARKETING? > > This may be the most grim news out of Leica I?ve heard. > > How is this even remotely a marketing issue? It?s technical. It?s about a change after a software update. > > Egad. > > Adam > >> On Aug 6, 2015, at 4:20 PM, Herbert Kanner <kanner at acm.org> wrote: >> >> As soon as I installed the new firmware in my M, the ?info? button produced, in additional to the standard information, an ominous message in red: ?Check battery age?. >> >> I called Leica tech support, my theory, in view of the expired firmware, being that they sent me a camera that had been sitting a long time on the shelf. But the tech guy said that the M (240) had not been in existence long enough for a battery to elicit that message. (I wonder that what battery characteristic the firmware is measuring). So he is fielding my complaint to the marketing people and I await a phone call. >> >> Herb >> >> Herbert Kanner >> kanner at acm.org >> 650-326-8204 >> >> Question authority and the authorities will question you. >> >> >> >> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information