Archived posting to the Leica Users Group, 2015/10/21

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Subject: [Leica] Anyone having trouble with the new LR beyond importing?
From: gerry.walden at icloud.com (Gerry Walden)
Date: Wed, 21 Oct 2015 15:25:37 +0100
References: <D24F3EF3-3473-4EFF-97E0-985FE04E1F29@fastmail.com> <5526855C-EFB5-48EA-A05B-53B4DAF509BF@icloud.com>

I have just spent about an hour and a half on the Adobe help line with an 
agent who didn?t seem to know what he was doing. At least, after getting 
angry, I am now back to the pre-update version and at the moment things 
appear to be working. I am rapidly losing faith in Adobe products.

Gerry


> On 21 Oct 2015, at 07:02, Gerry Walden <gerry.walden at icloud.com> wrote:
> 
> I am using (or to be more precise not using) the latest version of LR CC 
> on my Mac Mini with El Capitan. The program has become unusable with it 
> hanging for ever. Yesterday I was on the phone with a very ice girl in 
> India for well over an hour, and she tried everything including taking 
> over my computer remotely, and finally we thought we had it fixed. She 
> went to lie down in a darkened room if she had any sense, and left me with 
> a case number if it played up again. 
> 
> Within a few minutes of her going and my using it, it became unusable 
> again. It is so bad that I can do nothing with it, I might as well not 
> have it on the computer! I wonder if it is a combination of LR and El 
> Capitan, but all other programs are working absolutely fine. Today I 
> anticipate another very long call to India. Fortunately I call a London 
> number and I have a call package that includes all local calls in the 
> price.
> 
> I really am not happy! I will try and manage with a combination of Photo 
> Mechanic and Capture One if I can?t resolve the matter today, but it is 
> not the same.
> 
> Gerry
> 
>> On 21 Oct 2015, at 04:16, Adam Bridge <abridge683 at fastmail.com> wrote:
>> 
>> I?ve been on the road with my wife the past few days, visiting my son his 
>> wife and my grandson in DC. Great trip.
>> 
>> I brought along my MacBook Pro - a LOADED MBP - running the latest 
>> version of OS X El Capitan and the newest version of LR and Photoshop - 
>> the object of this being some photo editing with my wife?s help of the 
>> images I took in Africa. Going through 9,000 photos plus an hour or two 
>> of video is more difficult that I thought. Making those into a set of 
>> coherent stories is even more difficult.
>> 
>> LR has made the process a total disaster. I thought to do a bit of 
>> keywording but using the spray can results in either hangs or simply 
>> strange behavior. I?ve shifted to full screen mode and then had the side 
>> panels render simply as gray spaces requiring a restart of LR.
>> 
>> There?s more. I?m going to have to figure how to to most effectively 
>> complain to Adobe about this. I?d like recommendations on how to do that.
>> 
>> Has anyone else had this problem? I?m running on a new installation with 
>> all new software installed. I have 16 GB of RAM and 1 TB of SSD. I don?t 
>> think it?s a hardware issue.
>> 
>> I?d welcome thoughts.
>> 
>> Thanks!
>> 
>> Adam
>> 
>> 
>> _______________________________________________
>> Leica Users Group.
>> See http://leica-users.org/mailman/listinfo/lug for more information
> 
> 
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information



Replies: Reply from abridge683 at fastmail.com (Adam Bridge) ([Leica] Anyone having trouble with the new LR beyond importing?)
In reply to: Message from abridge683 at fastmail.com (Adam Bridge) ([Leica] Anyone having trouble with the new LR beyond importing?)
Message from gerry.walden at icloud.com (Gerry Walden) ([Leica] Anyone having trouble with the new LR beyond importing?)