Archived posting to the Leica Users Group, 2016/10/07

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Subject: [Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......
From: geneduprey2015 at gmail.com (Gene Duprey)
Date: Fri, 7 Oct 2016 10:25:20 -0500
References: <028801d22003$61fdcf20$25f96d60$@verizon.net> <8b8fcf9cd59a4a35811493a4ec5e87c1@WhizzEXM01.whizz.org> <02e401d2202a$2bfe5850$83fb08f0$@verizon.net> <802c26a9fbfd4de3ac3d2988eb555c16@WhizzEXM01.whizz.org> <94E5F1BC-B4F3-407D-8D67-FEA411D6FBA8@gmail.com> <7fae6ee71ba94d0b823599777a636841@WhizzEXM01.whizz.org> <B8F7998B-C3AD-43E3-ADF1-76F47D1610AB@gmail.com>

Every body or lens I have sent to N.J.   has always been repaired and back
to me WORKING in no more than 6 weeks, and most of the time 4 weeks.  Never
had a problem with service work or time.  And I am not a pro.  If I needed
it back by a particular date, they made sure it was back to me by that date.

Gene


On Fri, Oct 7, 2016 at 10:01 AM, Steve Barbour <steve.barbour at gmail.com>
wrote:

>
> > On Oct 7, 2016, at 7:49 AM, John McMaster <john at mcmaster.fr> wrote:
> >
> > The sensor replacements were about 8 weeks each, the AF motor is  three
> weeks door to door. Not ideal but the sensors hopefully will not need
> replaced again, AF motor in S lenses is still not sorted but is apparently
> high priority in Wetzlar. All these times are direct (UPS labels sent out
> from Leica) from France to Wetzlar with return direct to me rather than via
> French distributor.
>
>
> it is terrific that you and Tina receive such good service. The fact that
> the rest of us do not is beyond intolerable and it is unacceptable. One
> might ask, why 8 weeks for a job that perhaps takes an hour or two? Really
> I don?t get it, except most of the time involved is not work time. My first
> sensor replacement in Germany took months until a friend I spoke with
> requested action, then it took a week. I just sent my M9 to NJ for the same
> job.
>
>
> steve
> >
> > john
> >
> > -----Original Message-----
> >
> >
> >
> >> On Oct 7, 2016, at 12:09 AM, John McMaster <john at mcmaster.fr> wrote:
> >>
> >> Trying to work out where your hold-up is, Solms/Wetzlar have sent my
> kit back within a day or so of completion. In the last 12 months, three
> sensors (M9, original Monochrom and S2-P, plus currently on my third S AF
> failure), all carried out free including shipping?..
> >
> >
> >
> > that is the way it should be, how long did it take?  I wonder why the
> enormous difference in the service different people have received. Leica
> needs to look into this and correct it.
> >
> >
> > steve
> >
> >
> >
> >>
> >> john
> >>
> >> -----Original Message-----
> >>
> >> John.. are you REALLY willing to pull my chain when I am basically
> exploding over this issue?????
> >>
> >> Really????????????
> >>
> >> Frank Filippone
> >> Red735i at verizon.net
> >>
> >>
> >> -----Original Message-----
> >> From: LUG [mailto:lug-bounces+red735i=verizon.net at leica-users.org] On
> Behalf Of John McMaster
> >> Sent: Thursday, October 06, 2016 1:58 PM
> >> To: Leica Users Group
> >> Subject: Re: [Leica] Why Pros in general and us mateurs do NOT or
> SHOULD NOT use Leica......
> >>
> >> Leica Wetzlar or NJ? I had my M9 sensor replaced on an eight week
> turnaround door to door....
> >>
> >> john
> >>
> >> -----Original Message-----
> >> From: LUG [mailto:lug-bounces+john=mcmaster.fr at leica-users.org] On
> Behalf Of Frank Filippone
> >> Sent: Thursday, 6 October 2016 8:57 p.m.
> >> To: 'Leica Users Group'
> >> Subject: [Leica] Why Pros in general and us mateurs do NOT or SHOULD
> NOT use Leica......
> >>
> >> My M9 is STILL at Leica?.
> >>
> >> 2 weeks ago Tuesday I was told it would ship that day.
> >>
> >> Waited a week, checked, and they were going to ship it THAT day
> >>
> >> Checked yesterday, it will ship that day
> >>
> >> Today, it is still at Leica and will ship today??
> >>
> >>
> >>
> >> It is like the old joke? Free Beer.. Manana
> >>
> >>
> >>
> >> Today?s story is that I will get  tracker number this afternoon?..
> >>
> >>
> >>
> >> I made 4 calls today to reach someone.. the previous ?record? was 10
> calls?.
> >>
> >>
> >>
> >> And you wonder why only (who cares if it is an exaggeration?.!) rich
> amateurs can afford Leica???????  Pros can not be bothered with the
> hassle?..
> >>
> >>
> >>
> >> It is not a matter of not having a camera to shoot with ( the A7 and
> the MM can do the job)
> >>
> >> It is MY camera, and I want it back?..
> >>
> >>
> >>
> >>
> >>
> >> As an amateur, I am entitled to absolutely NO special service?..  no
> rush, no nada.
> >>
> >> The camera was sent to Leica on July 8.  In case you are going to
> calculate, that is 3 months.
> >>
> >> It has been sitting on the shelf at Leica, repaired, for at least a
> week, probably 2 weeks?.
> >>
> >>
> >>
> >> The problem was that the glass cover plate over the sensor fell off?
> loose?.  On the 8th day of a 42 day vacation.
> >>
> >>
> >>
> >> Please. No comments on how you got your Leica back in 4 seconds, all
> fixed, from a basket case of screws nuts and bolts?..
> >>
> >>
> >>
> >> My previous experience was an M6 sent on for repair, and when it got
> back, the body case was so badly bent that a film cassette would not fit?
> >>
> >>
> >>
> >> Are these guys really serious about getting market share?
> >>
> >>
> >>
> >> If you NEED to have your camera functional, maybe a Nikon or Canon
> really is a better choice?.
> >>
> >>
> >>
> >> Rant off.
> >>
> >>
> >>
> >>
> >>
> >> Frank Filippone
> >>
> >> Red735i at verizon.net
> >>
> >
> >
> > _______________________________________________
> > Leica Users Group.
> > See http://leica-users.org/mailman/listinfo/lug for more information
>
>
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information
>


In reply to: Message from red735i at verizon.net (Frank Filippone) ([Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......)
Message from john at mcmaster.fr (John McMaster) ([Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......)
Message from red735i at verizon.net (Frank Filippone) ([Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......)
Message from john at mcmaster.fr (John McMaster) ([Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......)
Message from steve.barbour at gmail.com (Steve Barbour) ([Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......)
Message from john at mcmaster.fr (John McMaster) ([Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......)
Message from steve.barbour at gmail.com (Steve Barbour) ([Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......)