Archived posting to the Leica Users Group, 2008/11/22
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]It's been my experience also. However, nothing, and I mean nothing, beats the speed of a Rollei repair. Often, I've had a 3 to 5 day turn around, from my mailbox back to my mailbox. Out on Saturday, or Friday, back by Tuesday, or Wednesday. But that's a repair, not the "manicure" that some shooters seem to request. That takes 2 to 3 months. s.d. On Nov 22, 2008, at 6:36 PM, Tina Manley wrote: > At 09:17 AM 11/22/2008, you wrote: >> It's a shame that you were treated poorly, Jeffery. >> Yet, that has not been my experience. >> >> Fond regards, >> George > > That has not been my experience either. In almost 30 years of > using Leicas, the service departments in both Germany and New > Jersey have been very good about either providing expedited repairs > and service or sending me loaner cameras or lenses while mine are > being repaired. My M8 shutter failed and they had it repaired and > back to me in less than two weeks. I explained that I had to have > it for an assignment and they agreed to either get it back in time > or send me a loaner. Many times with my film cameras, Leica has > done a CLA and shipped them back overnight so I'd have them in time > to leave on a trip. > > You can't let them forget about you, though - sometimes they get > really busy and your order might slide to the bottom of the pile. > Repeated phone calls higher up the line have always resulted in > getting my cameras back when I need them. > > Tina > > > Tina Manley > www.tinamanley.com > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information