Archived posting to the Leica Users Group, 2008/11/22
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I have a feeling that the timing of my M8 failing occurred during the peak of M8 failures. It had to be disconcerting to have the switchboard lighting up with buyers complaining about their $5K camera going belly up with "Shutter Fault" showing up on the LCD. What annoyed me is that this forum and others were replete with "Shutter Fault" reports, but Leica acted like mine was the first and only one to do that. And they seemed totally disinterested, except for the president. Tina Manley wrote: > At 09:17 AM 11/22/2008, you wrote: >> It's a shame that you were treated poorly, Jeffery. >> Yet, that has not been my experience. >> >> Fond regards, >> George > > That has not been my experience either. In almost 30 years of using > Leicas, the service departments in both Germany and New Jersey have > been very good about either providing expedited repairs and service or > sending me loaner cameras or lenses while mine are being repaired. My > M8 shutter failed and they had it repaired and back to me in less than > two weeks. I explained that I had to have it for an assignment and > they agreed to either get it back in time or send me a loaner. Many > times with my film cameras, Leica has done a CLA and shipped them back > overnight so I'd have them in time to leave on a trip. > > You can't let them forget about you, though - sometimes they get > really busy and your order might slide to the bottom of the pile. > Repeated phone calls higher up the line have always resulted in > getting my cameras back when I need them. > > Tina > > > Tina Manley > www.tinamanley.com > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > >