Archived posting to the Leica Users Group, 2011/04/23
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Peter, but to be fair, the high value is just a quote - did they say they will not just replace the contact if they find out that's the case? If so, then hopefully they will charge a lower price? On Sat, Apr 23, 2011 at 11:22 AM, Peter Cheyne <geordiepete211 at yahoo.co.uk>wrote: > Hi Richard, > > yes, it was unusual for Japanese service, but maybe not for Leica Japan. I > don't consider complaining about being treated rudely in not being allowed > to see that lens. It's almost impossible to solve that sort of problem. > > The problem that I hope can and should be solved is that Leica Japan's > repair department quoted almost 200,000 yen for a repair job that was then > undertaken by DAG in the USA for under 200 dollars. Either they're ripping > people off, or they are incapable of locating mechanical/electronic > problems, so resort to replacing far more than is necessary (to the tune of > ten times the price). > I think there is a customer base here that is being overly exploited by > Leica's Japan branch. > > Here is the e-mail I received from Leica Japan when I told them there is a > repairman in the USA who quoted me $180 for my M7 job: > > > .................................................................................................................................................. > 180$.... It's very reasonable! wow.... We really hope the technician will > never > come to Japan for Leica's repair. > > Have a nice weekend > > > Best Regards, > > Naoki Sekiguchi > > .................................................................................................................................................. > > > > Hmm... I can see why he has an interest in hoping that! > > All the best, > > Peter > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > -- // richard <http://www.imagecraft.com/> // icc blog: <http://imagecraft.com/blog/> // photo blog: <http://www.5pmlight.com> [ For technical support on ImageCraft products, please include all previous replies in your msgs. ]