Re: [Leica] Leica initial quality story

["Jim Laurel" <JimLaurel@earthlink.net>]

Russ was quite surprised at finding two substandard bodies in a row like
that, and said that he was going to send them back to Leica NJ immediately.
And furthermore, he said he would raise a stink with them and ask that
bodies they purchase for inventory in the future are checked in NJ before
shipment.  I don't know if Leica will actually comply with such a request,
but Glazers has a fair amount of pull, as dealers go.

The poor QC these two cameras exhibited is disappointing.  Just goes to show
how important it is to have a dealer that is willing to work with you to
make things right.

- --Jim

- ----- Original Message -----
From: "Austin Franklin" <austin@darkroom.com>
To: <leica-users@mejac.palo-alto.ca.us>
Sent: Friday, July 07, 2000 9:04 AM
Subject: RE: [Leica] Leica initial quality story


> > Given Jim's story, this may be a good moment to revisit the arguments
for
> > buying Leica equipment from your friendly local dealer rather than from
> the
> > mail-order places.
>
> If this is the 'quality' I am to expect from Leica, I assure you, I will
> not be buying Leica from now on.  Fortunately, all my 6 major pieces of
> Leica gear I have does not have any problem I have noticed.  Your proposal
> is 'solving' the symptom, not the problem, and I rarely like solutions
like
> that.
>
> Either way, it is a waste of my time to drive back and forth to a dealer
> almost one hour away to return defective merchandise that should not be
> defective in the first place if they had real Quality Control.  It
actually
> is less time for me to put the item in a box and go to the post office.
>  This really isn't the point, anyway.  The point is, for the kind of money
> we pay for this gear, it should arrive flawless, period.
>
> Also, if the camera can't take the shipping, it ain't gonna take the use I
> give it...
>
> I would suggest people write to the factory and Leica US when ANY quality
> problems like this arise.  If they (Leica) don't know about the problem,
> they (Leica) can't fix the problem.  I don't know what the dealer is going
> to do with the other two cameras, perhaps just put them back on the shelf,
> or (I would hope) return them to Leica for new ones.
>
>
>