Re: [Leica] Canada Lisle-Kelco service

[Vick Ko <vick.ko@sympatico.ca>]

What alternatives do we have in Canada?

Send the item to the US?

...Vick

"Marthe.Rene" wrote:

> As reported a few months ago, Leica distribution in Canada has changed from
> Kindermann to Lisle-Kelco.  I sent a lens to Lisle-Kelco for repairs last
> week. Included in the box was a letter requesting an estimate be sent to me
> via fax or to have their repair technician call me with the quote. Since I
> had not heard from them I gave them  a call on Tuesday and was told that
> they had sent a fax to Leica requesting information on the repair. They were
> waiting for an answer back. I called them back today to inquire as to the
> status of the quote. I was told that the lens would have to be sent back to
> Germany for repair since they did not have the required equipment nor the
> training to disassemble the lens, fix it and re-align it.  It seems that
> Lisle-Kelco service is not ready for prime time yet. So my lens is off to
> Germany for an estimate and a repair. I expect to see it back sometime
> around Christmas 2001 (my estimate).
>
> Just though I would let fellow Canadians on LUG know.  I had called
> Kindermann to see if they could still do repairs. They only had one
> technician who could and he was on vacation for the next month.The sales
> fellow I talked to could not provide me with an estimate of when they could
> get around to looking at my lens until the tech was back from vacation and
> looked at his backlog.
>
> Cheers
>
> Rene