Archived posting to the Leica Users Group, 2013/01/30

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Subject: [Leica] Good service from Fuji
From: photo at frozenlight.eu (Nathan Wajsman)
Date: Wed, 30 Jan 2013 19:36:28 +0100

I have been fortunate in not needing much camera service during the past few 
years. My M8 had to go back to Solms back in 2009 or 2010, and I had to have 
a bit of discussion with them to get them to honour the UK Passport 
warranty, but in the end they did and I got the camera back.

Now my Fuji X100 developed the dreaded "sticky aperture blades" syndrome, 
meaning that while the exposure would be determined by the aperture I set on 
the lens, say, f5.6, actual exposure would be at f2 (but with the shutter 
speed and ISO appropriate for f5.6) thus resulting in massive overexposure.

Fui has 2 years warranty and I bought the X100 in the summer of 2011, so all 
was good. I got on the web page of their warranty service in Barcelona, 
registered the defect online on 15th January, and downloaded the shipping 
labels. The next day a private delivery company picked up the package, free 
of charge of course, and during the following days I was able to follow the 
repair on Fuji's web site. Finally, it was shipped to me yesterday and 
arrived in my office this afternoon. The entire lens assembly was replaced 
and the camera was CLA'd. Everything appears to be normal again.

Pretty good service, I'd say.

Cheers,
Nathan

Nathan Wajsman
Alicante, Spain
http://www.frozenlight.eu
http://www.greatpix.eu
PICTURE OF THE WEEK: http://www.fotocycle.dk/paws
Blog: http://nathansmusings.wordpress.com/

YNWA











Replies: Reply from jhnichols at lighttube.net (Jim Nichols) ([Leica] Good service from Fuji)