Archived posting to the Leica Users Group, 2015/06/10

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Subject: [Leica] OT Sensor rot
From: rgacpa at gmail.com (Robert Adler)
Date: Wed, 10 Jun 2015 13:36:56 -0700
References: <D19DBF94.3CCA0%mark@rabinergroup.com> <BLU173-DS79C4D4572E6331EA46772B8BD0@phx.gbl> <A29FDFD2-2A89-4C18-BA9D-873AC07EDD73@cartersxrd.net>

I'm wondering, now that there are these new Leica stores everywhere, if
they are the place to go for better customer service?

On Wed, Jun 10, 2015 at 12:24 PM, RicCarter <ric at cartersxrd.net> wrote:

> remember when buying from a local dealer was a good thing for service?
>
> was i wrong all along?
>
> ric
>
>
> > On Jun 10, 2015, at 3:17 PM, Aram Langhans <leica_r8 at hotmail.com> 
> > wrote:
> >
> > Similar story with me and Olympus going on right now.  Sent a camera in
> through a camera store.  That was three weeks ago and still no estimate.  I
> tried e-mail and talking to them and basically the will not talk to me
> since the camera store is the customer, not me.  Even though I own the
> camera. Finally made some progress yesterday, so we'll see if they send an
> estimate or hopefully extend the warranty about 3 week and cover the
> problem.
> >
> > Aram
> >
> > --------------------------------------------------
> > From: "Mark Rabiner" <mark at rabinergroup.com>
> > Sent: Wednesday, June 10, 2015 7:19 AM
> > To: "Leica Users Group" <lug at leica-users.org>
> > Subject: Re: [Leica] OT Sensor rot
> >
> >> You can start by having your camera store send it in for you then
> calling
> >> Leica and seeing what kind of response you get. As the camera store in
> this
> >> repair transaction is their customer not you you'd be lucky if they
> took the
> >> call at all. I wouldn't!
> >> A lot of years on the Lug and I'm trying to remember someone having a
> camera
> >> store send in their Leica to Germany instead of just sending it
> themselves..
> >> I think this is a first.
> >>
> >>
> >> On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote:
> >>
> >>> And it is stories like this that would actively stop me buying a
> digital Leica
> >>> of any kind. OK, all cameras are liable to need a new sensor, and no
> camera is
> >>> immune from that, but poor customer service like this has no
> >>> excuses.
> >>
> >> Gerry
> >>
> >> Gerry Walden
> >> 023 8046 3076
> >>
> >>> On 10 Jun 2015, at 07:43,
> >>> Herbert Kanner <kanner at acm.org> wrote:
> >>>
> >>> Here?s the final ending of the M9
> >>> sensor rot story I phoned Leica this morning (about  3 PM their time)
> and for
> >>> the first time the phone was answered by a very snarky woman. All she
> would
> >>> tell me was that my camera needed a new sensor. When I asked to speak
> to the
> >>> technician, she said customers don?t get to speak to technicians. When
> I made
> >>> reference to an upgrade to an M 240, she said that since a camera
> store sent
> >>> it in, I had to speak to the camera store!!!.
> >>>
> >>> So, I phoned Keeble and
> >>> Shuchat, and the nice chap there told me that technically, she was
> right, but
> >>> !!! He also said that they had also asked the store to send in a
> picture
> >>> showing the fault. He wondered why they couldn?t put a card in the
> camera and
> >>> take a picture themselves. So, he promised to make inquiries of Leica
> as to a
> >>> deal, and would phone me, probably tomorrow. To my surprise, he phoned
> me this
> >>> afternoon with the info. a) I can get an upgrade to an MP for around
> $350 (I
> >>> don?t remember the exact price, because I didn?t care) or b) an
> upgrade to an
> >>> M 240 for $3000. I decided this afternoon to accept that offer, and
> will phone
> >>> K&S tomorrow morning. I?ll just consider it my 93d birthday present.
> >>>
> >>>
> >>> Herbert Kanner
> >>> kanner at acm.org
> >>> 650-326-8204
> >>>
> >>> Question authority and the
> >>> authorities will question you.
> >>>
> >>>
> >>>
> >>>
> >>>> On Jun 9, 2015, at 1:31 PM, John
> >>> McMaster <john at mcmaster.co.nz> wrote:
> >>>>
> >>>> Leica have moved back to Wetzlar
> >>> ;-) Also should Kodak get some of this blame, it is not as if Leica
> made the
> >>> sensors....
> >>>>
> >>>> john
> >>>>
> >>>> -----Original Message-----
> >>>>
> >>>> Herb, that's
> >>> not customer service, that's terrible treatment.
> >>>>
> >>>> I'd want a very good
> >>> M240 upgrade discount to compensate. If Leica want to continue to have
> candles
> >>> burning on an altar, with willing acolyte, at Rabiner's Church of
> Solms, they
> >>> better fix this hole in their reputation.
> >>>>
> >>>> Best of luck on the deal.
> >>>>
> >>>
> >>>> Douglas
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>> _______________________________________________
> >>>> Leica Users Group.
> >>>> See
> >>> http://leica-users.org/mailman/listinfo/lug for more information
> >>>
> >>>
> >>>
> >>> _______________________________________________
> >>> Leica Users Group.
> >>> See
> >>> http://leica-users.org/mailman/listinfo/lug for more
> >>> information
> >>
> >>
> >> _______________________________________________
> >> Leica Users
> >>> Group.
> >> See http://leica-users.org/mailman/listinfo/lug for more information
> >>
> >>
> >>
> >>
> >> --
> >> Mark William Rabiner
> >> Photographer
> >> http://gallery.leica-users.org/v/lugalrabs/
> >>
> >>
> >>
> >
> > _______________________________________________
> > Leica Users Group.
> > See http://leica-users.org/mailman/listinfo/lug for more information
>
>
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information
>



-- 
Bob Adler
www.robertadlerphotography.com


Replies: Reply from mark at rabinergroup.com (Mark Rabiner) ([Leica] OT Sensor rot)
Reply from steve.barbour at gmail.com (Steve Barbour) ([Leica] OT Sensor rot)
In reply to: Message from mark at rabinergroup.com (Mark Rabiner) ([Leica] OT Sensor rot)
Message from leica_r8 at hotmail.com (Aram Langhans) ([Leica] OT Sensor rot)
Message from ric at cartersxrd.net (RicCarter) ([Leica] OT Sensor rot)