Archived posting to the Leica Users Group, 2015/06/10
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]> On Jun 10, 2015, at 1:36 PM, Robert Adler <rgacpa at gmail.com> wrote: > > I'm wondering, now that there are these new Leica stores everywhere, if > they are the place to go for better customer service? try K Mart? s > > On Wed, Jun 10, 2015 at 12:24 PM, RicCarter <ric at cartersxrd.net> wrote: > >> remember when buying from a local dealer was a good thing for service? >> >> was i wrong all along? >> >> ric >> >> >>> On Jun 10, 2015, at 3:17 PM, Aram Langhans <leica_r8 at hotmail.com> >>> wrote: >>> >>> Similar story with me and Olympus going on right now. Sent a camera in >> through a camera store. That was three weeks ago and still no estimate. >> I >> tried e-mail and talking to them and basically the will not talk to me >> since the camera store is the customer, not me. Even though I own the >> camera. Finally made some progress yesterday, so we'll see if they send an >> estimate or hopefully extend the warranty about 3 week and cover the >> problem. >>> >>> Aram >>> >>> -------------------------------------------------- >>> From: "Mark Rabiner" <mark at rabinergroup.com> >>> Sent: Wednesday, June 10, 2015 7:19 AM >>> To: "Leica Users Group" <lug at leica-users.org> >>> Subject: Re: [Leica] OT Sensor rot >>> >>>> You can start by having your camera store send it in for you then >> calling >>>> Leica and seeing what kind of response you get. As the camera store in >> this >>>> repair transaction is their customer not you you'd be lucky if they >> took the >>>> call at all. I wouldn't! >>>> A lot of years on the Lug and I'm trying to remember someone having a >> camera >>>> store send in their Leica to Germany instead of just sending it >> themselves.. >>>> I think this is a first. >>>> >>>> >>>> On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote: >>>> >>>>> And it is stories like this that would actively stop me buying a >> digital Leica >>>>> of any kind. OK, all cameras are liable to need a new sensor, and no >> camera is >>>>> immune from that, but poor customer service like this has no >>>>> excuses. >>>> >>>> Gerry >>>> >>>> Gerry Walden >>>> 023 8046 3076 >>>> >>>>> On 10 Jun 2015, at 07:43, >>>>> Herbert Kanner <kanner at acm.org> wrote: >>>>> >>>>> Here?s the final ending of the M9 >>>>> sensor rot story I phoned Leica this morning (about 3 PM their time) >> and for >>>>> the first time the phone was answered by a very snarky woman. All she >> would >>>>> tell me was that my camera needed a new sensor. When I asked to speak >> to the >>>>> technician, she said customers don?t get to speak to technicians. When >> I made >>>>> reference to an upgrade to an M 240, she said that since a camera >> store sent >>>>> it in, I had to speak to the camera store!!!. >>>>> >>>>> So, I phoned Keeble and >>>>> Shuchat, and the nice chap there told me that technically, she was >> right, but >>>>> !!! He also said that they had also asked the store to send in a >> picture >>>>> showing the fault. He wondered why they couldn?t put a card in the >> camera and >>>>> take a picture themselves. So, he promised to make inquiries of Leica >> as to a >>>>> deal, and would phone me, probably tomorrow. To my surprise, he phoned >> me this >>>>> afternoon with the info. a) I can get an upgrade to an MP for around >> $350 (I >>>>> don?t remember the exact price, because I didn?t care) or b) an >> upgrade to an >>>>> M 240 for $3000. I decided this afternoon to accept that offer, and >> will phone >>>>> K&S tomorrow morning. I?ll just consider it my 93d birthday present. >>>>> >>>>> >>>>> Herbert Kanner >>>>> kanner at acm.org >>>>> 650-326-8204 >>>>> >>>>> Question authority and the >>>>> authorities will question you. >>>>> >>>>> >>>>> >>>>> >>>>>> On Jun 9, 2015, at 1:31 PM, John >>>>> McMaster <john at mcmaster.co.nz> wrote: >>>>>> >>>>>> Leica have moved back to Wetzlar >>>>> ;-) Also should Kodak get some of this blame, it is not as if Leica >> made the >>>>> sensors.... >>>>>> >>>>>> john >>>>>> >>>>>> -----Original Message----- >>>>>> >>>>>> Herb, that's >>>>> not customer service, that's terrible treatment. >>>>>> >>>>>> I'd want a very good >>>>> M240 upgrade discount to compensate. If Leica want to continue to have >> candles >>>>> burning on an altar, with willing acolyte, at Rabiner's Church of >> Solms, they >>>>> better fix this hole in their reputation. >>>>>> >>>>>> Best of luck on the deal. >>>>>> >>>>> >>>>>> Douglas >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>> _______________________________________________ >>>>>> Leica Users Group. >>>>>> See >>>>> http://leica-users.org/mailman/listinfo/lug for more information >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Leica Users Group. >>>>> See >>>>> http://leica-users.org/mailman/listinfo/lug for more >>>>> information >>>> >>>> >>>> _______________________________________________ >>>> Leica Users >>>>> Group. >>>> See http://leica-users.org/mailman/listinfo/lug for more information >>>> >>>> >>>> >>>> >>>> -- >>>> Mark William Rabiner >>>> Photographer >>>> http://gallery.leica-users.org/v/lugalrabs/ >>>> >>>> >>>> >>> >>> _______________________________________________ >>> Leica Users Group. >>> See http://leica-users.org/mailman/listinfo/lug for more information >> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information >> > > > > -- > Bob Adler > www.robertadlerphotography.com > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information