Archived posting to the Leica Users Group, 2015/06/10
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I went to the Leica store here to find out which card to get now for an older D-Lux and each guy had wildly different ideas on the subject. In the end I turned out lucky that I didn't listen to any of them. They did have some great prints on the walls. And the guys were nice enough. I was overwhelmed being in the same room with all those Leicas. Leica will find out that retail is a form of business which has little overlap with optical design and manufacture and that its a tough nut to crack. Not for the faint of heart. I hope they have a real retail guy running that whole aspect of the cooperation. On 6/10/15 4:36 PM, "Bob Adler" <rgacpa at gmail.com> wrote: > I'm wondering, now that there are these new Leica stores everywhere, if they > are the place to go for better customer service? On Wed, Jun 10, 2015 at > 12:24 PM, RicCarter <ric at cartersxrd.net> wrote: > remember when buying from a > local dealer was a good thing for service? > > was i wrong all along? > > > ric > > > > On Jun 10, 2015, at 3:17 PM, Aram Langhans <leica_r8 at hotmail.com> > wrote: > > > > Similar story with me and Olympus going on right now. Sent a > camera in > through a camera store. That was three weeks ago and still no > estimate. I > tried e-mail and talking to them and basically the will not > talk to me > since the camera store is the customer, not me. Even though I > own the > camera. Finally made some progress yesterday, so we'll see if they > send an > estimate or hopefully extend the warranty about 3 week and cover > the > problem. > > > > Aram > > > > > -------------------------------------------------- > > From: "Mark Rabiner" > <mark at rabinergroup.com> > > Sent: Wednesday, June 10, 2015 7:19 AM > > To: > "Leica Users Group" <lug at leica-users.org> > > Subject: Re: [Leica] OT Sensor > rot > > > >> You can start by having your camera store send it in for you > then > calling > >> Leica and seeing what kind of response you get. As the > camera store in > this > >> repair transaction is their customer not you you'd > be lucky if they > took the > >> call at all. I wouldn't! > >> A lot of years > on the Lug and I'm trying to remember someone having a > camera > >> store > send in their Leica to Germany instead of just sending it > themselves.. > >> > I think this is a first. > >> > >> > >> On 6/10/15 9:49 AM, "Gerry Walden" > <gerry.walden at icloud.com> wrote: > >> > >>> And it is stories like this that > would actively stop me buying a > digital Leica > >>> of any kind. OK, all > cameras are liable to need a new sensor, and no > camera is > >>> immune from > that, but poor customer service like this has no > >>> excuses. > >> > >> > Gerry > >> > >> Gerry Walden > >> 023 8046 3076 > >> > >>> On 10 Jun 2015, at > 07:43, > >>> Herbert Kanner <kanner at acm.org> wrote: > >>> > >>> Here?s the > final ending of the M9 > >>> sensor rot story I phoned Leica this morning > (about 3 PM their time) > and for > >>> the first time the phone was answered > by a very snarky woman. All she > would > >>> tell me was that my camera > needed a new sensor. When I asked to speak > to the > >>> technician, she said > customers don?t get to speak to technicians. When > I made > >>> reference to > an upgrade to an M 240, she said that since a camera > store sent > >>> it in, > I had to speak to the camera store!!!. > >>> > >>> So, I phoned Keeble and > > >>> Shuchat, and the nice chap there told me that technically, she was > > right, but > >>> !!! He also said that they had also asked the store to send > in a > picture > >>> showing the fault. He wondered why they couldn?t put a > card in the > camera and > >>> take a picture themselves. So, he promised to > make inquiries of Leica > as to a > >>> deal, and would phone me, probably > tomorrow. To my surprise, he phoned > me this > >>> afternoon with the info. > a) I can get an upgrade to an MP for around > $350 (I > >>> don?t remember the > exact price, because I didn?t care) or b) an > upgrade to an > >>> M 240 for > $3000. I decided this afternoon to accept that offer, and > will phone > >>> > K&S tomorrow morning. I?ll just consider it my 93d birthday present. > >>> > > >>> > >>> Herbert Kanner > >>> kanner at acm.org > >>> 650-326-8204 > >>> > >>> > Question authority and the > >>> authorities will question you. > >>> > >>> > > >>> > >>> > >>>> On Jun 9, 2015, at 1:31 PM, John > >>> McMaster > <john at mcmaster.co.nz> wrote: > >>>> > >>>> Leica have moved back to Wetzlar > > >>> ;-) Also should Kodak get some of this blame, it is not as if Leica > made > the > >>> sensors.... > >>>> > >>>> john > >>>> > >>>> -----Original > Message----- > >>>> > >>>> Herb, that's > >>> not customer service, that's > terrible treatment. > >>>> > >>>> I'd want a very good > >>> M240 upgrade > discount to compensate. If Leica want to continue to have > candles > >>> > burning on an altar, with willing acolyte, at Rabiner's Church of > Solms, > they > >>> better fix this hole in their reputation. > >>>> > >>>> Best of > luck on the deal. > >>>> > >>> > >>>> Douglas > >>>> > >>>> > >>>> > >>>> > > >>>> > >>> _______________________________________________ > >>>> Leica Users > Group. > >>>> See > >>> http://leica-users.org/mailman/listinfo/lug for more > information > >>> > >>> > >>> > >>> > _______________________________________________ > >>> Leica Users Group. > >>> > See > >>> http://leica-users.org/mailman/listinfo/lug for more > >>> > information > >> > >> > >> _______________________________________________ > > >> Leica Users > >>> Group. > >> See > http://leica-users.org/mailman/listinfo/lug for more information > >> > >> > > >> > >> > >> -- > >> Mark William Rabiner > >> Photographer > >> > http://gallery.leica-users.org/v/lugalrabs/ > >> > >> > >> > > > > > _______________________________________________ > > Leica Users Group. > > See > http://leica-users.org/mailman/listinfo/lug for more information > > > > _______________________________________________ > Leica Users Group. > See > http://leica-users.org/mailman/listinfo/lug for more information > -- Bob > Adler www.robertadlerphotography.com ________________________________________ > _______ Leica Users Group. See http://leica-users.org/mailman/listinfo/lug for > more information -- Mark William Rabiner Photographer http://gallery.leica-users.org/v/lugalrabs/